Refund Policy

At Koleti Blends, we take pride in providing high-quality tea products. Due to the nature of consumable goods, all tea sales are final.

Returns & Exchanges

We do not accept returns or exchanges on tea products unless:

- The incorrect item was delivered; or

- The product was damaged during transit.

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect order, please contact us within 7 days of delivery.

To assist with your request, please provide:

- Your order number

- A description of the issue

- Clear photos of the damaged product or incorrect item received

Once reviewed and approved, we will provide a replacement, store credit, or refund at our discretion.

Non-Refundable Items

The following items are not eligible for refunds, returns, or exchanges:

- Opened tea products

- Products purchased on sale or clearance

- Gift cards

- Orders where the customer simply changed their mind

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

For assistance with an order issue, please contact:

Koleti Blends

Email: koletiblends@gmail.com

By placing an order with Koleti Blends, you acknowledge and agree to this Refund & Return Policy.